CRISIS SERVICES
Crisis Services include emergency counseling, intervention, and short-stay for stabilization; jail-based and forensic services; and community response for persons in crisis.
BJ Roberts Behavioral Health Center
The BJ Roberts Behavioral Health Center, serves individuals ages 18 and up, and accepts walk-ins for individuals in crisis related to a mental health, substance use, or co-occurring situation, 24-hours a day, 7 days a week.
Our center offers walk-ins for crisis assessment and referrals for appropriate levels of care, including to our 16-bed Residential Crisis Stabilization Center and 16-recliner 23-hour urgent care program.
Community served: Adults 18+
Contact us: 757-788-0800
This program operates 24 hours a day, 7 days a week
Click here for an informational brochure.
Emergency Services
Emergency Services staff provide a 24-hour, 7 days a week emergency response for psychiatric crises in Hampton and Newport News. Crisis Counselors work with our local law enforcement, magistrates, community partners, and hospitals to assess for immediate psychiatric intervention, including the issuance of Temporary Detention Orders (TDO) for individuals in need of mandated treatment in a psychiatric hospital. Crisis Counselors also offer consultation and assist with triage to other less restrictive treatment options as appropriate..
Community served: Children, adolescents, adults
Contact us: 757-788-0011
This program operates 24 hours a day, 7 days a week
Regional Crisis Stabilization Unit
at the BJ Roberts Behavioral Health Center
A 16-bed residential crisis stabilization / ambulatory detox program offering an alternative to or diversion from an acute inpatient psychiatric hospitalization. The multidisciplinary approach offers rapid access for brief intervention through psychiatry, nursing, therapy, psychoeducation, peer recovery supports, a structured milieu and comprehensive care coordination.
Community served: Adults 18+
Contact us: 757-788-0800
This program operates 24 hours a day, 7 days a week
Jail Diversion Program
Collaboration with partners to identify persons with serious mental illness being placed in correctional custody for minor offenses to offer alternative supporting and clinical services.
Community served: Adults over 18
Contact us: 757-788-0844
Monday - Friday 8:30 am - 5:00 pm
Restoration to Competency Program
Provided to individuals found by the Court as “Incompetent to Stand Trial” and may include education and treatment delivered in either community or correctional settings. The goal is to assist individuals with regaining psychiatric stability and allowing them to participate with their attorney in their criminal defense.
Community served: Adults over 18
Contact us: 757-788-0844
Monday - Friday 8:30 am - 5:00 pm
Forensic Discharge Planning
Enhanced discharge planning and re-entry case support for individuals with Serious Mental Illness (SMI) in custody at the Hampton Roads Regional Jail (HRRJ) and returning to the community.
Contact us: 757-788-0844
Community served: Adults over 18 in custody at the Hampton Roads Regional Jail.
Crisis Intervention Team (CIT)
“Best Practice Model” of training and intervention for law enforcement and other first responder personnel assisting individuals experiencing behavioral health crisis.
Community served: Law enforcement personnel in Hampton and Newport News.
Contact us: 757-788-0844
Monday - Friday 8:30 am - 5:00 pm
Behavioral Health Dockets (BHD)
HNNCSB partners with both Hampton and Newport News General District Courts as part of separate dockets. BHDs are non-adversarial approaches by the judicial system, treatment providers, and other stakeholders addressing the needs of individuals with serious mental illness who have become involved in the criminal justice system. Through on-going support and supervision, the Court and Team assist individuals as they engage in services and address challenges to prevent further penetration within the criminal justice system.
Community served: Adults with seriously mental illness.
Contact us: 757-788-0844
Monday - Friday 8:30 am - 5:00 pm
MARCUS ALERT
The Marcus-David Peters Act
The Marcus-Davis Peters Act is a Virginia law signed by governor Ralph Northam in 2020. The law is named after Marcus-David Peters, a young teacher who was killed by police during a mental health crisis in 2018.
Marcus Alert enhances services for people experiencing a crisis related to mental health, substance use, or developmental disability. Marcus Alert creates coordination between 911 and regional crisis call centers and establishes a specialized behavioral health response from law enforcement when responding to a behavioral health situation.
What is 988?
9-8-8 is the new 3-digit code for the existing National Suicide Prevention Lifeline (800-273-TALK). The National Suicide Prevention Lifeline is made up of an expansive network of over 200 local – and state – funded crisis centers located across the United States.
Calls to 988 are routed based on area code and go to the nearest Lifeline Center.
Each regional center is equipped to access the call and determine the type of intervention necessary. Services include phone de-escalation, mobile crisis dispatch, and coordination with law enforcement, where necessary.
Call the hotline: 988
Everyday, 24/7.
911 or 988?
911 is the national number for any emergency.
988 is the regional number. A call to 911 that is determined to meet 988 criteria is triaged to local 988 resources.
Who is supported by the Marcus Alert?
The Marcus Alert is designed to provide call coordination between 911 and regional crisis centers and establishes a behavioral health response from law enforcement when responding to a behavioral health situation.
Calls to 988 are evaluated and triaged care is based on trained experts' evaluation of the call and possible crisis.
Anyone can call 988.
When does a 988 involve police intervention? Will a 988 caller become an H-NNCSB client?
Police intervention is necessary only when a call to 988 is determined to be a serious behavioral crisis, a health risk to the caller, and possibly a health risk to others.
A caller to 988 might become an H-NNCSB client, but not necessarily. That will depend upon how the call is triaged, the level of behavioral health services provided, and if post-988 call services are provided.
Want to learn more about Marcus Alert? Here are some resources.
- Department of Behavioral Health Marcus Resources Page.
- Region IV Marcus Alert information. (H-NNCSB is part of Region V.)
- The national Suicide and Crisis Lifeline.
- Email the general Virginia alert account at MarcusAlert@dbhds.virginia.gov.
- Complete the form below to request more information.
- Warning signs of suicide.
- Navigating a mental health crisis.
Contact H-NNCSB Marcus Alert Resources
Interested in more information?
We want to know your needs exactly so that we can provide the care you need. If you are not sure about which program is best for you, call us at the main number.