Along with our Vision and Mission, our Core Values establish the philosophical and operational framework from which we operate and develop an array of behavioral health, substance use disorder, intellectual and developmental disability, and prevention services in partnership with staff members, individuals and their families, the communities we serve, and other stakeholders.
Our Core Values are as follows:
Collaboration – We partner with individuals we serve, families, communities, and providers to ensure that our services are responsive, accessible, and efficient.
Continuous Improvement – We continually improve our services; we employ best practices and we take advantage of technology.
Cultural Competency – We embrace and incorporate the cultural backgrounds, values, and preferences of the individuals we serve and families in the development and delivery of our services and supports.
Development – We continually pursue and create opportunities to achieve our mission.
Dignity and Respect – We honor the diversity, dignity, rights, and preferences of the individuals we serve and families.
Professionalism – We employ and retain a skilled, diverse, and compassionate staff and we value creativity and professional achievement.
Quality – We strive for excellence in everything we do.
Stewardship and Accountability – We are good stewards of the resources entrusted to us; we are accountable for our actions and outcomes; and we demonstrate our value.
300 Medical Drive
Hampton, VA 23666
Administrative Hours of Operation:
Monday - Friday 8:30 am - 5:00 pm
Other program-specific locations are in Newport News and Hampton
24/7 Crisis Line: 757-788-0011
Peer Warm Line: 757-251-2394
Main Line: 757-788-0300
See program descriptions for direct program numbers
The Hampton-Newport News Community Services Board fully complies with Title VI of the Civil Rights Act of 1964. "No person in the United States shall, on the ground of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance." More information is here.
Also, in accordance with the requirements of Title II of the Americans with Disabilities Act of 1990 (ADA), the Hampton-Newport News Community Services Board will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs or activities. For ADA-related inquiries, contact Joy Cipriano at 757-788-0300. The ADA complaint form is located under About Us | Quality Management.